“The customer service is the worst customer service I think I have ever dealt with,” writes another on iTunes. “I emailed them within the time to cancel my account and they did not get back to me FOR OVER A MONTH telling me they had an email malfunction and could not refund me my money.”
“The cancellation process and customer service is horrendous,” writes one reviewer on iTunes. “I cancelled after 2/3 days, well before the trial expired, but due to the auto-renew, am on the hook for the months I didn’t realize the app was still active.”
Read several more complaints here on the People Magazine article!!